Don't worry! Our local support team is here to help. Call us on 1300 525 434 or email firstname.lastname@example.org.
Our main sales and distribution centre is in Illawarra, NSW, south of Sydney. Our custom-made products are crafted in Sydney, and we have distribution hubs across all states.
Certainly! Our friendly team is ready to assist at 1300 525 434. We also offer a live chat option.
Delivery is on us! It's absolutely free. More details are available on our Shipping page.
We don't provide these services. We suggest contacting a local handyman. If you opt for installation, ensure they consult the product manual.
Couriers typically ask for up to 10 working days. Delivery speed can vary due to various factors. Though we dispatch orders quickly, we can't guarantee specific delivery dates.
We ship using various couriers, depending on package size and destination. More on our Shipping page.
Sometimes items get separated during shipping and are delivered in multiple batches. If your complete order doesn't arrive within a few days, please contact us.
Yes, for folding frame and ground mount styles. We can adjust the width for free on our Air Dry custom range. Details about customisation are in the product descriptions.
Currently, we allow pickups only for Austral-branded products. Need to arrange a pickup? Contact our support team.
We accept Mastercard, Visa, American Express, Paypal, Poli Pay, AfterPay, and ZipPay without any extra charges.
The installation varies by product. Each product description offers DIY installation guidelines and detailed manuals. If unclear, feel free to ask.
Absolutely! Whether it's for insurance, price comparison, or commercial needs, we've got you covered. Note: We provide quotes remotely without site visits.
Contact us through live chat, email at email@example.com, or phone 1300 525 434. We're here to help!