Frequently Asked Questions

Can't find an answer to your question?

Don't worry! Our local support team is here to help. Call us on 1300 525 434 or email

1. Where is your location?

Our main sales and distribution centre is in Illawarra, NSW, south of Sydney. Our custom-made products are crafted in Sydney, and we have distribution hubs across all states.

2. Can I order via phone?

Certainly! Our friendly team is ready to assist at 1300 525 434. We also offer a live chat option.

3. What does delivery cost?

Delivery is on us! It's absolutely free. More details are available on our Shipping page.

4. Do you offer installation or removal?

We don't provide these services. We suggest contacting a local handyman. If you opt for installation, ensure they consult the product manual.

5. Delivery time for my clothesline?

Couriers typically ask for up to 10 working days. Delivery speed can vary due to various factors. Though we dispatch orders quickly, we can't guarantee specific delivery dates.

6. How will my order be shipped?

We ship using various couriers, depending on package size and destination. More on our Shipping page.

7. Received only part of my order. Why?

Sometimes items get separated during shipping and are delivered in multiple batches. If your complete order doesn't arrive within a few days, please contact us.

8. Can I get a custom-sized clothesline?

Yes, for folding frame and ground mount styles. We can adjust the width for free on our Air Dry custom range. Details about customisation are in the product descriptions.

9. Can I pick up my clothesline?

Currently, we allow pickups only for Austral-branded products. Need to arrange a pickup? Contact our support team.

10. Which payment methods are accepted?

We accept Mastercard, Visa, American Express, Paypal, Poli Pay, AfterPay, and ZipPay without any extra charges.

11. How do I install my clothesline?

The installation varies by product. Each product description offers DIY installation guidelines and detailed manuals. If unclear, feel free to ask.

12. Can I get a quotation?

Absolutely! Whether it's for insurance, price comparison, or commercial needs, we've got you covered. Note: We provide quotes remotely without site visits.

Still have questions?

Contact us through live chat, email at, or phone 1300 525 434. We're here to help!