Returns and Refund Policy
You may return, most new, unopened items within 10 days of delivery for a full refund. Unfortunately under no circumstances we can accept a return of a product which has been opened or not in a re-saleable condition.
If the return is a result of an error by Simply Clotheslines i.e. incorrect product, we will cover the shipping costs for the return and replacement.
Returns for any other reason will be payable by the customer unless outlined above.
At the time of the return request you will be notified of the return address details so you can send the product to our warehouse.
The product is required to be unopened, within 10 days of delivery date and must be in a resaleable condition. We don't cover change of mind or products which have been opened or trial installed or used.
You should expect to receive your refund generally within two weeks of giving your package to the return shipper, however, this will depend on the time the courier takes to return the product. This time includes the transit time for us to receive your return from the shipper and bank process times. In many cases it can be up to 15 working days for the entire process.
If you have received a faulty item, simply contact us at Sales@simplyclotheslines.au and supply the following information.
A sales Consultant from Simply Clotheslines will contact you to discuss the corrective action.